These case studies reflect customer interviews and results documented in 2021. Titles, portfolios, product features, and operating conditions may have changed since the original interviews.
Original customer interview and results documented in 2021.
Properties in Reneson Hotels' portfolio
Reneson Hotels currently lists these three properties in its portfolio. The Hampton Inn Daly City case study identifies Reneson as the owner at the time of that study. The Novato Oaks and Arcata/Eureka case studies do not name the management company.
Disclosure: Scott Curran serves as COO of Reneson Hotels and is the founder of GuestEQ.
2021 case study
Hampton Inn Daly City
Owned by Reneson Hotels at the time of the 2021 study.
- The problem
- According to General Manager Thalia Manzo, up to two hours each morning went to gathering notes and updates; issues were passed on by radio with no record.
- Documented
- Team using GuestEQ within one week, according to Manzo; the 2021 case study reports the hotel later reached its regional top 20 for guest-service scores.
- Pass-along notes
- Issue photos
- Task communication
- Guest requests
Read the Hampton Inn Daly City case study →2021 case study
Best Western Plus Novato Oaks
Listed in Reneson Hotels' portfolio as of September 13, 2026. The original 2021 case study does not name the management company.
- The problem
- Email threads, a paper memo book, and paper issue notes without photos.
- Documented
- Maintenance and housekeeping notified of open issues with photos; checklists replaced paper tracking.
- Housekeeping
- Maintenance work orders
- Checklists
- Guest messaging
Read the Best Western Plus Novato Oaks case study →2021 case study
Holiday Inn Express Arcata/Eureka Airport Area
Listed in Reneson Hotels' portfolio as of September 13, 2026. The original 2021 case study does not name the management company.
- The problem
- Paperwork, phone calls, and a late-night recap email written from memory.
- Documented
- The 2021 case study reports GuestEQ chat helped resolve 50–60% of guest inquiries.Reported in the 2021 case study, which was based on an interview with General Manager Katrina Vasquez; measurement period and sample size were not provided.
- Pass-along notes
- Guest messaging
- Tasks
- Maintenance requests
Read the Holiday Inn Express Arcata/Eureka Airport Area case study →
