One platform, adopted module by module
GuestEQ connects staff, GMs, management companies, and ownership in a single system—so operations run smoothly, revenue grows, and standards stay consistent.
Operations Hub
Structured workflows for the departments that run the day, each adopted per property. The work every department shares, from daily checklists to shift handoffs, is covered in department task and handoff management.
Housekeeping Board
Daily room assignments with status and cleaning type, progress by housekeeper, a supervisor inspection queue, and cleaning history with start and end times.
Hotel housekeeping softwareMaintenance & PM
Recurring preventive maintenance cycles with room checklists and due dates, plus a maintenance task board with pending, in-progress, and overdue totals.
Preventive maintenance and work ordersFront Desk Pass-Along
Pass-along and end-of-shift notes filed by category and department, posted to the shared Hotel Feed so the next shift reads them instead of asking.
Hotel staff communicationCustom Chat Groups
Team chat organized by brand, management company, and hotel, with direct messages and new chats created as the team needs them.
Team chat for hotel staffAI Assistance
EQ AI in the Hotel Feed, AI that reads room reports and lead screenshots on import, suggested guest replies, and insight text on dashboards. People make the decisions.
AI-powered hotel operationsQA & Inspections
Supervisor inspections with pass rates, quality scores, and commonly failed items, and daily checklists by department and shift.
Hotel quality assurance guideSales & Revenue
A group sales workflow for property sales teams, and revenue views that include the pickup, rate, and STAR reports a hotel imports. Enable either one at a property without displacing a sales or revenue system its brand requires. See group sales in detail or how Portfolio Revenue Operations works.
Group Lead Stages
Leads move from New Lead through Responded, Rate Negotiation, and Contract Sent to Booked or Lost. Filter by stay date or creation date, with active, booked, lost, and overdue views.
Hotel sales lead managementSales Calendar & Follow-Ups
Month, week, and day views by assignee and follow-up reason, such as rates or contract sent, information needed, rooming list, or deposit. Company, venue, and client directories sit alongside.
Sales Dashboard & Stage Timing
Lead count, conversion, and booked revenue, with stage distribution and source conversion views, average time in each stage, and response timing measured against business hours.
Contract Templates
Reusable contract templates, configured per hotel, with lead-data variables so a document can be prepared from details already recorded on the lead.
Revenue Dashboard
Revenue, ADR, RevPAR, occupancy, and rooms sold with prior-period comparisons and room-type breakdowns, calculated from room occupancy and daily rate.
Hotel revenue management softwarePickup, Rate & STAR Reports
Daily pickup by stay date from imported reports, rate and demand views with competitor rates and on-the-books occupancy, and STAR index comparisons from uploaded reports.
Portfolio Management
Above-property tools for management companies and owners: administration across hotels, transitions, digests, and owner reporting. Visibility covers the hotels and modules running in GuestEQ.
Owner Reports
An Owner's Report with sections for STAR progress, spend versus budget, key sales wins, and guest satisfaction, each written and commented on by your team.
Hotel owner reportingTransitions & Openings
Transition and renovation projects with a target date, risk level, progress, and task, team, and issue counts.
Multi-property portfolio managementPortfolio Structure & Access
Brands, management companies, hotels, and users administered together, with roles, feature permissions, and module availability set hotel by hotel.
Daily Digest & Scheduled Reports
A Daily Digest covering sales, housekeeping, maintenance, and guest activity at property or portfolio scope, plus scheduled reports with set recipients and formats.
Company Chat & Documents
Chat groups and document folders at management-company level, including SOPs, so standards reach every hotel from one place.
Notifications
Notifications for task assignments and due dates, lead updates, mentions, follow-ups, chat, and operations notes.
Knowledge & Support
Brand standards, SOPs, and the answers your teams keep asking for, in one place each hotel can search.
Handbook & Documents
Searchable handbooks, policies, and SOP folders, shared from the management company to its hotels.
Q&A Network
A help center organized by topic, with trending and recent questions, votes, and answers from across the team.
Alongside the systems you keep
No rip-and-replace required. GuestEQ is adopted around your PMS and brand-mandated systems rather than in place of them.
Imported reports and uploads
Room status, pickup, revenue, rate and demand, and lead reports can reach GuestEQ through dedicated report email addresses and imports, and STAR reports are uploaded. Whether a specific system can exchange data directly is assessed for that system rather than assumed.
Coexistence, not replacement
A system a brand requires stays part of the operating model. GuestEQ covers the workflows it does not. Where a locally chosen tool is covered better by a GuestEQ module, a property can retire it.
See GuestEQ in action
Book a demo to see the modules your hotels need, or read how modular pricing works first.
Or read how hotel teams have used GuestEQ.
One portfolio. Different modules at each hotel.
Modules are enabled per property, so each hotel takes what it needs and keeps the systems it already has.
Above-property reporting
Scheduled digests and reports covering the work managed in GuestEQ, across the properties running it.
Branded hotel A
- Keeps
- Brand-mandated sales system
- GuestEQ modules
- Housekeeping
Branded hotel B
- Keeps
- Existing housekeeping tool
- GuestEQ modules
- Maintenance
- Revenue
Independent hotel C
- Keeps
- Few mandated systems
- GuestEQ modules
- Housekeeping
- Maintenance
- Revenue
- Operations
Illustrative configurations, not customer examples or confirmed integrations.
Explore a module in depth
Modules are enabled per hotel, so a portfolio can start where the need is clearest and expand from there.
- Hotel task management and checklist software — Department tasks with owners and due dates, daily checklists by shift, and handoff notes, so the day's work is followed through.
- Hotel management company software — How a mixed portfolio adopts GuestEQ module by module, alongside the systems each hotel keeps.
- Hotel housekeeping software — Daily room assignments, a supervisor inspection queue, and cleaning history with start and end times.
- Hotel maintenance software — Recurring preventive maintenance cycles, room checklists with due dates, and a maintenance task board.
- Hotel staff communication software — Pass-along and end-of-shift notes, a shared Hotel Feed, and team chat organized by hotel and company.
- Hotel group sales and lead management software — Group lead stages, response timing, a follow-up calendar, CRM records, and stage timing.
- Hotel revenue management software — Portfolio Revenue Operations: pickup, rate and demand, and STAR views tied to assigned follow-through.
- Hotel guest messaging software — Guest Chat with in-house, upcoming, and checked-out guest lists.
- Hotel portfolio management software — Above-property administration, company-level chat and documents, transition tracking, and portfolio digests.
- Hotel owner reporting software — An Owner's Report your team writes section by section, alongside STAR, revenue, and sales views.
- AI hotel operations platform — Where GuestEQ uses AI, what information each feature reads, and where your team stays in charge.
- Hotel group sales lead response and follow-up playbook