Portfolio operations, AI-first
Run higher-performing hotels with an AI-native operations platform for owners and management companies.
GuestEQ gives owners, management companies, and GMs real-time visibility, consistent operations, and AI-powered prioritization across every property—bringing staff, leadership, and ownership into alignment.
Trusted by 300+ hotels across major brands, ownership groups, and management companies.
Owner summary
12 properties on target · 3 at risk · NOI risk flags detected · RevPAR +6.3% vs LY
Portfolio insights
Service issues: -28% vs last month
Open tickets: 47 (32 overdue)
Room readiness: 92% portfolio-wide
Compliance score: 87% across brands
AI digital manager
"Focus on room readiness in Nashville SE and PM backlog in Palo Alto today."
Platform Overview
A unified, AI-powered platform built for modern hotel operations.
Operations Hub
Everything your staff and managers need to run the day:
- •Housekeeping board & room readiness
- •Maintenance & PM management
- •Front desk pass-along & shift logs
- •Real-time team messaging & alerting
- •AI-prioritized tasks for every department
Sales & Revenue Growth
A complete property-level sales toolkit:
- •AI lead intake & pipeline tracking
- •Automated proposals & follow-ups
- •Analytics that help teams close deals faster
- •Portfolio-level visibility for management companies
Portfolio Command Center
Above-property intelligence designed for owners:
- •Portfolio performance dashboards
- •Compliance & brand standards monitoring
- •Openings, transitions, audits, and project tracking
- •Real-time alerts across all properties
AI Knowledge System
A modern replacement for binders, PDFs, and guesswork:
- •AI-powered Staff Handbook
- •Brand standards, SOPs, and local policies
- •Cross-property Q&A network
- •Instant answers 24/7 in any language
Measurable outcomes for owners
Proven improvements that protect NOI, reduce operational surprises, and elevate guest experience across every property.
Guest satisfaction
Higher review scores and up to 50% more meaningful guest touchpoints.
Service recovery costs
Fewer comped rooms and a measurable reduction in service recovery expenses.
Time to onboard
Staff onboard faster, and new properties ramp up more quickly with clear workflows and AI-guided support.
Brand compliance
Stronger, more consistent adherence to brand standards across the portfolio.
Morning at the portfolio
See how GuestEQ surfaces priorities for owners, management companies, GMs, and on-property teams—before guests feel any impact.
*Example dashboard for illustration. Views are tailored by role: owners, regional leaders, GMs, and on-property teams each see the priorities that matter most.
STEP 1
AI summary for owner / regional
Each morning, GuestEQ sends a portfolio-wide summary: properties on target vs at risk, RevPAR trends, service issue patterns, compliance signals, and owner-ready reports—ready by 7am.
STEP 2
GM view: today's priorities
The AI digital manager highlights room readiness issues in Nashville SE, PM backlog in Palo Alto, and any at-risk service patterns. Tasks are prioritized and assigned to the right teams automatically.
STEP 3
Front desk, housekeeping, and maintenance in sync
Each team sees their prioritized tasks, pass-along notes, and chat groups in one place. No switching between tools—and no confusion about what needs to happen next.
Trusted by leading select-service brands
GuestEQ supports hotels across major select-service flags and management groups.
"Implementing the GuestEQ system had an immediate impact on guest satisfaction scores and increased communication between staff members. The team at GuestEQ handled all of our staff training and we were up and running within a week. At check-out, guests can't wait to tell us how much we've exceeded their expectations."
Thalia Manzo
General Manager — Hampton Inn by Hilton
"Whether we are communicating internally with team members or texting with our guests to ensure they have everything they need, GuestEQ keeps us organized and on track with checklists, action items, work orders, etc. Thanks GuestEQ for helping us work more efficiently in providing our guests an exceptional experience at our hotel!"
Charee Dion
Director of Sales — Hilton Garden Inn Napa
Who It's For
One platform that serves owners, management companies, and property teams
Owners & Asset Managers
Get real-time visibility into performance, compliance, and risk. Identify issues before guests feel them, and protect NOI across the portfolio.
Management Companies
Standardize operations across properties, brands, and regions. Roll out updates instantly. Improve consistency without adding friction to property teams.
GMs & Operations Leaders
Run your day from one clean, AI-assisted command center. Housekeeping, maintenance, front desk, and team communication—streamlined and organized.
Flexible pricing for every portfolio
Starts at $X–Y per property per month, with portfolio and multi-year discounts. Month-to-month available for pilots.
Talk to us about your portfolioReady to see GuestEQ for your portfolio?
Book a demo to see how GuestEQ can transform operations across your properties.