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The Challenge: Katie Schultz, President of Triumph Hospitality, faced a critical challenge as her company expanded. Triumph Hospitality, managing seven hotels with five more in development, needed a standardized system for communication and operations across all properties. The existing setup … Read More

Adrian Vasquez, General Manager at Hampton Inn, was facing a common but critical challenge —disconnected communication across departments. Each team was using different methods to communicate: emails, radios, text messages, and even traditional pen-and-paper logs. The result? Miscommunication, lost items, … Read More

In today’s tech-driven world, hotels rely heavily on software to manage operations, from reservations and guest services to housekeeping and maintenance. However, software fragmentation using multiple, non-integrated software systems can lead to significant challenges. Here are five reasons why software … Read More

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and … Read More

In the competitive world of hospitality, running an award-winning hotel demands more than just exceptional service and luxurious amenities. It requires a strategic approach that encompasses everything from hiring the right people to investing in the property’s infrastructure. Here are … Read More

In the dynamic world of hospitality, hotel general operators play a pivotal role in steering their teams towards success. From increasing customer enrollments in loyalty programs to managing inbound sales opportunities and ensuring staff receive positive mentions in guest reviews, … Read More

Due to the common separation of Franchise, Owners, and Operators most hotel portfolios have a very mixed bag of systems with which to function. Lots of hotels have inherited legacy tools which are many years outdated, or niche specialty tools … Read More

When selecting software to run your hotel, there is a critical chose to make between on solution which can do many things versus many solutions that do one thing. Benefits of Best-of-Breed Solutions: In conclusion, the choice between an all-in-one … Read More

 The guest experience in a hotel can be so much more than just checking in, sleeping, then checking out. Sure, if you’re running a motel, that might be all you need to pull off, but in any case, you should … Read More