The Challenge: Katie Schultz, President of Triumph Hospitality, faced a critical challenge as her company expanded. Triumph Hospitality, managing seven hotels with five more in development, needed a standardized system for communication and operations across all properties. The existing setup … Read More
Author Archives: Ryan Mindigo
Case Study: Radiate Hospitality Is Transforming Hotel Operations with GuestEQ
Adrian Vasquez, General Manager at Hampton Inn, was facing a common but critical challenge —disconnected communication across departments. Each team was using different methods to communicate: emails, radios, text messages, and even traditional pen-and-paper logs. The result? Miscommunication, lost items, … Read More
The Hidden Costs of Software Fragmentation in Hotel Operations: Problems and Solutions
In today’s tech-driven world, hotels rely heavily on software to manage operations, from reservations and guest services to housekeeping and maintenance. However, software fragmentation using multiple, non-integrated software systems can lead to significant challenges. Here are five reasons why software … Read More
Boosting Customer Service Scores: A Guide for Hotel Operators
Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and … Read More
6 Secrets to Running Award-Winning Hotels from Scott Curran, COO of Reneson Hotels
In the competitive world of hospitality, running an award-winning hotel demands more than just exceptional service and luxurious amenities. It requires a strategic approach that encompasses everything from hiring the right people to investing in the property’s infrastructure. Here are … Read More
Uniting Hotel Teams: How Collaboration Software Empowers Operational Leaders to Drive Key Initiatives
In the dynamic world of hospitality, hotel general operators play a pivotal role in steering their teams towards success. From increasing customer enrollments in loyalty programs to managing inbound sales opportunities and ensuring staff receive positive mentions in guest reviews, … Read More
8 Ways to Address Software Fragmentation at Hotels.
Due to the common separation of Franchise, Owners, and Operators most hotel portfolios have a very mixed bag of systems with which to function. Lots of hotels have inherited legacy tools which are many years outdated, or niche specialty tools … Read More
5 Benefits of All-in-One Hotel Operations Software
When selecting software to run your hotel, there is a critical chose to make between on solution which can do many things versus many solutions that do one thing. Benefits of Best-of-Breed Solutions: In conclusion, the choice between an all-in-one … Read More